Returns & Exchanges

At BTS ARMY GIFT SHOP, we want you to love your merchandise as much as your favorite bias. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and photos of the items to receive a Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn, new condition.

3

Ship the Items

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing